Contact SHENG
Contact SHENG
Get in Touch
We love hearing from you — whether you have a question about a custom order, need help choosing the perfect gift, or just want to say hello.
Business Hours: Monday — Friday, 9:00 — 18:00 (GMT+8 / China Standard Time)
Response Time: We typically respond within 24–48 hours on business days.
Please contact us through your order confirmation email for any order-related inquiries.
For general questions or custom orders: shengsales@tc-ec.com
Common Questions
Can I customize colors or lengths?
Yes! Most of our products can be customized. After placing your order, send us a message with your preferred color combination and we'll do our best to make it happen.
What materials do you use?
We use high-quality paracord rope, glass beads, metal charms, and natural stone beads — all selected for durability and aesthetics.
Do you offer gift wrapping?
Yes, all SHENG products come in our signature SHENG packaging, ready for gifting.
How long does shipping take?
Standard shipping takes 7–14 business days. Express options available at checkout.
Order Support
For order status, returns, or exchange requests, please reply directly to your order confirmation email — this helps us respond faster with all your order details on hand.